Crisis & Emergency Services

Results: 39

• 911 Services (1)
  JR-6000

  911 Services

  JR-6000
  
  Programs that operate a telephone response service staffed by trained personnel who assess requests for emergency assistance and dispatch the appropriate emergency response agency (law enforcement, fire, paramedics/EMTs or ambulance services, the latter per a contract with the municipality).
• Child Abuse Hotlines (1)
  RP-1500.1400-150

  Child Abuse Hotlines

  RP-1500.1400-150
  
  Programs that provide immediate assistance for parents who have abused or fear they may abuse their children with the objective of defusing the parent's anger and frustration and ensuring the child's future safety through referrals for ongoing support and treatment. Also included may be services for abused children and concerned others who are in need of advice, guidance and/or emotional support. Hotline staff are generally available via telephone, email, chat and/or text.
• COVID-19 Control (10)
  JP-1500.1700-150

  COVID-19 Control

  JP-1500.1700-150
  
  Programs that attempt to control the occurrence and spread of the virus first identified in Wuhan, Hubei Province, China in 2019 that causes the respiratory illness COVID-19, which probably originally emerged from an animal source but has spread from person-to-person in many locales as well as to other countries around the world and has been identified as a pandemic by the World Health Organization (WHO). Coronaviruses are a large family of viruses, some causing illness in people and others that circulate among animals, including camels, cats and bats. SARS, another coronavirus that emerged to infect people, came from civet cats, while MERS (the Middle East Respiratory Syndrome), another coronavirus that emerged to infect people, came from camels. Symptoms of the current infection include mild to severe respiratory illness with fever, cough and difficulty breathing. Those most at risk from the virus are older adults and people with preexisting health conditions. Coronaviruses are generally thought to be spread most often by respiratory droplets. There is no evidence of transmission of the virus associated with imported goods. Strategies for controlling the spread of the virus include testing individuals who have had contact with people with active cases, tracing people who have had contact with people who have tested positively or have contracted the virus, quarantining individuals who have the illness and, in areas that have experienced community transmission, asking residents to engage in social distancing (avoiding large parties, sporting events and other venues where large crowds typically gather). Local authorities may ask that special events like conferences, festivals and concerts be cancelled or rescheduled or may ban large gatherings altogether, for example having sports events take place without on-site spectators.
• Crisis Intervention (7)
  RP-1500

  Crisis Intervention

  RP-1500
  
  Programs that provide immediate assistance for people who are in acute emotional distress; who are or perceive themselves to be in life-threatening situations; who are a danger to themselves or to others; or who are hysterical, frightened or otherwise unable to cope with a problem that requires immediate action. The objective of crisis intervention is to defuse the critical nature of the situation, ensure the person's safety, and return the individual to a state of equilibrium in which he or she is capable of identifying and seeking solutions to the problem.
• Crisis Residential Treatment (1)
  RP-1500.1500

  Crisis Residential Treatment

  RP-1500.1500
  
  Programs that provide a short-term residential alternative to inpatient hospitalization for adults and/or children who are experiencing a mental health crisis and require 24-hour support in a supervised environment to become stabilized, but do not exhibit medical complications that necessitate nursing care.
• Critical Service Status Information (1)
  TH-2600.1500

  Critical Service Status Information

  TH-2600.1500
  
  Programs that gather and disseminate to the public, government agencies, the media and other organizations information regarding the status of critical community services following a major disaster or large-scale emergency that disrupts the normal functioning of a community.
• Disaster Management Organizations (2)
  TH-1500

  Disaster Management Organizations

  TH-1500
  
  Public and private organizations that are responsible for the organized analysis, planning, decision making, assignment and coordination of available resources involved in the mitigation of, preparedness for, response to, and/or relief/recovery from a major disaster or large-scale emergency that disrupts the normal functioning of a community. These organizations have a formal role in developing overall emergency policy within their jurisdictions; establish coordination with other agencies active in disaster situations; develop action plans for emergency response; coordinate facilities, services, personnel, equipment and materials that are required before, during and immediately following an incident; and/or are involved in disaster relief and recovery activities.
• Disaster Preparedness (1)
  TH-1700

  Disaster Preparedness

  TH-1700
  
  Activities, programs and systems developed prior to an emergency that support community readiness and resiliency assessment; development and testing of disaster plans; training of staff in plan implementation; establishment of collaborative arrangements with other services; provision of suitable warning systems; identification, procurement and/or collection of the facilities, equipment, supplies and trained personnel that will be necessary for responding to an emergency; and development and dissemination of information and/or training about how individuals and organizations can prepare for a major disaster or large-scale emergency that disrupts the normal functioning of a community.
• Disaster Related Shelter Services (3)
  TH-2600.1580

  Disaster Related Shelter Services

  TH-2600.1580
  
  Programs that arrange for shelter and/or a warm place for people to stay when dangerously cold weather is expected; and/or provide emergency shelter for people who have no place to stay as a result of a large-scale fire, flood, earthquake, tornado, hurricane, or a localized incident such as a house fire, toxic spill emergency or other environmental hazard that disrupts the normal functioning of a community.
• Disaster Service Centers/Hotlines (1)
  TH-2900.1800

  Disaster Service Centers/Hotlines

  TH-2900.1800
  
  Programs that establish one-stop centers that may be staffed by representatives from local, state and federal agencies, insurance companies and other disaster-related providers; or which operate hotlines that enable people to apply for financial and/or other assistance and/or to obtain the information they need to stabilize their current situation and begin to recover.
• Domestic Violence Hotlines (6)
  RP-1500.1400-200

  Domestic Violence Hotlines

  RP-1500.1400-200
  
  Programs that provide immediate assistance for women and men who have experienced domestic abuse which may include steps to ensure the person's safety; short-term emotional support; assistance with shelter; legal information and advocacy; referrals for medical treatment; ongoing counseling and/or group support; and other related services. Hotline staff are generally available via telephone, email, chat and/or text.
• Domestic Violence Intervention Programs (1)
  FF-0500.9100-180

  Domestic Violence Intervention Programs

  FF-0500.9100-180
  
  Programs that offer classes or groups, sponsor victim panels or provide other interventions which help domestic violence offenders understand and take responsibility for their acts of violence and abuse; realize that their behavior is the result of their desire to gain power and control over their partner's life; and make a decision to stop their abuse by looking at the damaging effects of their actions on their relationships, partners, children and themselves. The group sessions address the tactics of power and control; describe the cycle of abuse; challenge stereotypical gender role expectations; and help abusers identify and articulate their feelings and recognize behavior, emotional and physical cues which signal escalating anger. Participants learn problem solving skills, negotiation and conflict resolution skills, stress management techniques, communication and listening skills and other skills that will help them develop and maintain positive, healthy partnerships; and may be ordered by the court to attend or self-refer. The victim panels provide a venue which enables volunteers who have been subjected to abuse to describe the treatment they have endured and the impact on their lives.
• Domestic Violence Shelters (4)
  BH-1800.1500-100

  Domestic Violence Shelters

  BH-1800.1500-100
  
  Programs that provide temporary emergency shelter for individuals, primarily women, who have experienced domestic violence/abuse, and for their children. Such facilities usually provide in-house individual, group and family counseling and the full range of secondary services related to domestic violence including referral to appropriate resources. Also included are similar facilities for battered men and those that can accommodate both men and women, where they are available.
• Ebola Control (1)
  JP-1500.1700-200

  Ebola Control

  JP-1500.1700-200
  
  Programs that attempt to control the occurrence and spread of Ebola, a rare and deadly disease caused by infection with one of the Ebola virus strains found in several African countries. Good outbreak control relies on a defined set of interventions including case management, surveillance and contact tracing, a good laboratory service, safe burials and social mobilization. Community engagement is key to successfully controlling outbreaks. Raising awareness of risk factors for Ebola infection and protective measures that individuals can take is an effective way to reduce human transmission. Health-care workers caring for patients with suspected or confirmed Ebola virus need to apply extra infection control measures to prevent contact with the patient’s blood and body fluids and contaminated surfaces or materials such as clothing and bedding. Safety measures include wearing face protection (a face shield or a medical mask and goggles), a clean, non-sterile long-sleeved gown, and gloves (sterile gloves for some procedures). Laboratory workers are also at risk. Samples taken from humans and animals for investigation of Ebola infection should be handled by trained staff and processed in suitably equipped laboratories.
• Emergency Alert (1)
  PH-1800

  Emergency Alert

  PH-1800
  
  Programs that ensure that elderly individuals, people who have medical problems or potential allergic reactions to specific drugs, and other isolated or vulnerable individuals who are at risk of health-related crises receive the medical attention they need during an emergency. Also included are programs that offer a means of identifying or locating individuals who may wander away from those responsible for their care and become lost.
• Emergency Medical Transportation (2)
  LD-1500

  Emergency Medical Transportation

  LD-1500
  
  Programs that provide rapid transportation to health care facilities for accident victims and acutely ill or injured individuals who need immediate medical intervention both on the scene and en route.
• Emergency Rescue (1)
  JR-1800

  Emergency Rescue

  JR-1800
  
  Programs that provide emergency rescue operations and/or lifesaving activities for people who are stranded, lost, accident victims or exposed to other life threatening dangers.
• Emergency Room Care (1)
  LD-1700

  Emergency Room Care

  LD-1700
  
  Hospitals and other health care facilities that provide 24-hour diagnostic and treatment services for people who have acute, life-threatening injuries or severe illnesses.
• Extreme Cold Warming Centers (1)
  TH-2600.1880

  Extreme Cold Warming Centers

  TH-2600.1880
  
  Programs that provide daytime or evening access to heated facilities during times of extreme cold for people who are temporarily at risk for exposure due to a power failure, fuel shortage, road closure, homelessness or other situations which make them vulnerable.
• Extreme Heat Cooling Programs (23)
  TH-2600.1900

  Extreme Heat Cooling Programs

  TH-2600.1900
  
  Programs that provide access to air conditioned facilities, extend the hours during which public swimming pools and local spray grounds are open, activate street shower sites or take other steps to protect the public’s health during dangerously hot weather. Some communities operate hotlines that residents can call if they see people on the street who are in distress due to the heat so that vans can be dispatched to take victims to cooling centers or other places of shelter. At greatest risk during heat emergencies are older adults, young children, individuals with compromised immune systems and people who take certain types of medication. Existing health conditions such as chronic illness, hypertension, circulatory problems, and obesity can also heighten an individual’s vulnerability.
• Fire Stations (1)
  JR-1950

  Fire Stations

  JR-1950
  
  Locations throughout the community which house fire equipment and personnel.
• Flood/Siltation Control (1)
  TE-2000

  Flood/Siltation Control

  TE-2000
  
  Programs that are responsible for the construction, operation and maintenance of flood control dams, channels, storm drains, debris basins, retention and detention basins, retention ponds, grass-lined swales, pumping plants, spreading grounds and other facilities and structures that control and conserve flood, storm and other wastewater and inhibit siltation of public bodies of water. These programs may also investigate reports of clogged or full catch basins or other problems with the flood/siltation control system, and may offer information about flood, storm and other waste water conservation programs.
• General Crisis Intervention Hotlines (2)
  RP-1500.1400-250

  General Crisis Intervention Hotlines

  RP-1500.1400-250
  
  Programs that provide immediate assistance for people who are emotionally distressed with the objective of defusing the crisis, ensuring the person's safety and helping the person to take the next immediate steps toward resolving the problem. General crisis intervention hotlines are available to anyone who is experiencing a crisis rather than focusing on people with particular types of problems such as domestic violence, mental health or child abuse. Hotline staff are often trained volunteers who are available via telephone, email, chat and/or text.
• General Disaster Information (1)
  TH-2600.2500

  General Disaster Information

  TH-2600.2500
  
  Programs that provide general information for the public about major disasters and large-scale emergencies occurring within the U.S. Details may include the location and severity of the incident, the date and time of its occurrence, organizations that concerned friends and family can contact for information about the circumstances of possible victims and/or survivors, details regarding needed materials and supplies, and instructions for contributing to relief organizations.
• In Person Crisis Intervention (6)
  RP-1500.3300

  In Person Crisis Intervention

  RP-1500.3300
  
  Programs that provide an opportunity for people who are emotionally distressed and/or for their significant others to meet face-to-face with someone who has been trained to assess and resolve the immediate crisis, if possible, and to link the person with appropriate resources for ongoing assistance.
• Influenza Control (1)
  JP-1500.1700-330

  Influenza Control

  JP-1500.1700-330
  
  Programs that control the occurrence of influenza by monitoring the incidence of the disease in the general population, identifying the level of influenza activity (no activity, sporadic, local, regional or widespread), determining the types of virus that are circulating, detecting changes in the influenza virus, investigating individual outbreaks, tracking the number of hospitalizations and flu-related deaths, evaluating prevention efforts and taking appropriate measures to prevent disease transmission.
• Intensive Care (3)
  LD-3300

  Intensive Care

  LD-3300
  
  Programs that make lifesaving techniques and equipment available to patients with acutely life-threatening illnesses or injuries who require continuous observation and, in many cases, intensive therapeutic intervention by trained medical staff. Intensive care is provided in special units or distinct parts of health care facilities that are designed for this purpose.
• Lead Testing (2)
  JP-6500.1800-450

  Lead Testing

  JP-6500.1800-450
  
  Programs that conduct tests which measure the lead content in dishes, toys, water pipes, paint and other household items; and/or supply test kits that can be used in the home for this purpose.
• Meningitis Control (1)
  JP-1500.1700-500

  Meningitis Control

  JP-1500.1700-500
  
  Programs that control the occurrence of meningococcal disease/meningitis by monitoring the incidence of the disease in the general population, investigating individual outbreaks and identifying and screening recent contacts of people who are infected to stop the spread of the disease.
• Runaway/Homeless Youth Helplines (1)
  RP-1500.1400-700

  Runaway/Homeless Youth Helplines

  RP-1500.1400-700
  
  Programs that provide immediate assistance for children and youth who have run away from or have been pushed out of their homes or who are acting out and at risk of abuse. Included may be steps to ensure the youth's safety, information regarding the youth's rights and alternatives, and referrals for shelter, medical care, ongoing counseling or group support and other related services. Also included are programs that maintain a message relay system which allows runaways to contact their parents or other concerned individuals and receive messages from them. Helpline staff are generally available via telephone, email, chat and/or text.
• SARS Control (1)
  JP-1500.1700-730

  SARS Control

  JP-1500.1700-730
  
  Programs that attempt to control the occurrence and spread of severe acute respiratory syndrome (SARS). SARS is an infection that is characterized by a fever of at least 100.4 degrees Fahrenheit (38 degrees Celsius) followed by respiratory symptoms such as cough, shortness of breath or difficulty breathing. Other symptoms may include muscle aches, headaches and a sore throat. In some cases the respiratory symptoms become severe enough that patients require oxygen support and mechanical ventilation. The disease is spread by close personal contact with an infected individual.
• Sexual Assault Hotlines (1)
  RP-1500.1400-750

  Sexual Assault Hotlines

  RP-1500.1400-750
  
  Programs that provide immediate assistance for people who are survivors of rape, incest and other forms of sexual assault which may include steps to ensure the person's safety, short-term emotional support, information regarding the person's rights and alternatives, and referrals and/or accompaniment to resources for medical, legal and emotional needs, advocacy and other related services. Hotline staff are generally available via telephone, email, chat and/or text.
• Substance Use Disorder Intervention Programs (10)
  RX-8470.8400

  Substance Use Disorder Intervention Programs

  RX-8470.8400
  
  Programs that work with the families and friends and others who are concerned with the excessive use of alcohol and/or use of other drugs by someone they love with the objective of helping those individuals create a crisis in the life of the person as the first step in helping them to recognize that they have a substance use disorder and accept treatment. The program offers a guided process during which groups of concerned others express their feelings about the effects of the problem on their own lives; develop the strength and objectivity to confront the one they love; plan and rehearse an intervention strategy where the individual is confronted with his or her behavior and the consequences of refusing to seek treatment; confirm a treatment plan including financial arrangements and bed availability; establish a date and time for the intervention; and carry out the intervention with the hope that the person will accept treatment.
• Suicide Counseling (2)
  RP-1400.8000-825

  Suicide Counseling

  RP-1400.8000-825
  
  Programs that provide in-person individual, conjoint, family or group treatment for people who are experiencing an emotional crisis and are attempting to cope by threatening or attempting self-destruction; or for people who have experienced these feelings, made such threats or attempted to fatally harm themselves either on one occasion or repeatedly; and/or for the families and significant others of these people.
• Suicide Prevention Hotlines (2)
  RP-1500.1400-800

  Suicide Prevention Hotlines

  RP-1500.1400-800
  
  Programs that provide immediate assistance for individuals who are having suicidal feelings with the objective of helping them explore alternatives to self-harm or self-destruction. Included are local, accredited hotlines, countywide and statewide programs, programs offered by local nonprofit organizations and the National Suicide Prevention Lifeline, a network of more than 180 local crisis centers. Suicide prevention workers establish and maintain contact with the individual while identifying and clarifying the focal problem, evaluate the suicidal potential, assess the individual's strengths and resources, and mobilize available resources including paramedic or police intervention and emergency psychiatric care as needed. These programs can also help individuals who are worried about the potentially suicidal behavior of another with the objective of helping them identify warning signs and provide options for seeking further help. Hotline staff are generally available via telephone, email, chat and/or text. The Federal Communications Commission (FCC) has designated 988 as the three digit dialing code that will replace or supplement the existing toll free number for the National Suicide Prevention Lifeline. The deadline for implementation by all voice service providers is set for July 16, 2022.
• Suicide Prevention Programs (17)
  RR-5150.5000-800

  Suicide Prevention Programs

  RR-5150.5000-800
  
  Programs that attempt to reduce the incidence of suicide through a variety of educational interventions which have the objective of exploring alternatives to self-harm or self-destruction. Suicide prevention programs help people understand the nature of the problem; the risk factors and warning signs; and sources for treatment and support. Included are prevention programs that address specific target populations as well as those that are intended to reach the community at large. Delivery formats may include printed materials, videos or websites that address the subject and presentations in schools and agencies and to family groups.
• Tuberculosis Control (1)
  JP-1500.1700-800

  Tuberculosis Control

  JP-1500.1700-800
  
  Programs that control the occurrence of tuberculosis by monitoring the incidence of the disease in the general population, investigating individual outbreaks and identifying and screening recent contacts of people who are infected to stop the spread of the disease.
• West Nile Virus Control (1)
  JP-1500.1700-900

  West Nile Virus Control

  JP-1500.1700-900
  
  Programs that control the occurrence of West Nile Virus by monitoring the incidence of the disease in local bird and mammal populations using mechanisms like dead bird reporting hotlines, and promoting preventive measures to reduce the likelihood of mosquito bites such as the removal of standing water in homes and gardens, the wearing of long sleeved clothing and long pants when walking outside in the morning and evening in places where mosquitoes are prevalent, and the application of insect repellent containing DEET.
• Zika Virus Control (1)
  JP-1500.1700-980

  Zika Virus Control

  JP-1500.1700-980
  
  Programs that attempt to control the occurrence and spread of the Zika virus which is transmitted through the bite of an infected Aedes mosquito, primarily by promoting steps that people can take to avoid mosquito bites, e.g., wearing long sleeved clothing and long pants when walking outside in the morning and evening in places where mosquitoes are prevalent, and using EPA-registered insect repellents. Because the virus may also be spread by sexual contact, it is recommended that people who have contracted the virus use condoms or avoid having sex. It is not known how long the virus remains present in the semen of men who have had Zika. There is no vaccine to prevent Zika virus disease. Also included are programs that distribute registered insect repellents.